Modern Workplace Technician Engineer (Cloud Desktops & M365)

MI
Full Time
Experienced

Utica, MI (Office-first with flexibility / hybrid options) | Microsoft 365 • Azure • Windows • Citrix/VMware • Security • Automation

Help businesses run better—starting with the user experience

At SMART I.T. Services, we support organizations with cloud-first IT, cybersecurity, and proactive managed services. We’re hiring a Modern Workplace Engineer who’s strong in Microsoft desktops + cloud productivity and comfortable in environments that include Citrix/VMware virtual desktops—someone who can improve, standardize, and elevate the end-user computing experience across diverse client environments.

This is a great fit if you like being hands-on, enjoy talking to people, and love taking a messy “it works… kinda” environment and turning it into something clean, secure, and scalable.

What you’ll do

  • Support and improve Windows desktop environments (performance, stability, user experience, standards).

  • Deploy, configure, and optimize Microsoft 365 / Office 365 (identity, apps, collaboration, security baselines).

  • Work across cloud/hybrid environments—Azure and Microsoft services, plus on-prem where needed.

  • Support and enhance virtual desktop platforms and related tooling (Citrix/VMware-style environments).

  • Handle escalations with excellent communication: diagnose, explain, resolve, and document clearly.

  • Strengthen environments with practical security (MFA, endpoint hardening, patching, backup awareness, least privilege).

  • Build repeatable processes and automations (workflow mindset, runbooks, integrations—tools like n8n/Zapier-style orchestration where it fits).

  • Help teams adopt modern productivity tooling in a safe, useful way (including Microsoft Copilot and OpenAI-powered workflows where appropriate).

Technologies you’ll touch (depending on client)

  • Windows 10/11, desktop troubleshooting, imaging/provisioning, endpoint management concepts

  • Microsoft 365 / Office 365, Azure, Windows Server, Active Directory/Identity

  • Citrix and/or VMware virtual desktop environments

  • Networking basics (VPN, DNS, DHCP, Wi-Fi) and common firewall/VLAN concepts (Cisco/Meraki exposure is a plus)

  • MSP tooling (ticketing/RMM such as ConnectWise/Kaseya-style operations)

You might be our person if…

  • You’ve supported a lot of users—and you can balance empathy with efficiency.

  • You’re comfortable in both cloud and desktop worlds (and you don’t get intimidated by hybrid complexity).

  • You can work in virtual desktop environments and know what good looks like for modern endpoints.

  • You’re the “tinkerer” type: home lab, cloud sandbox, testing policies, trying automations, helping friends/family with tech.

  • Bonus (not required): you’ve experimented with local/private AI tools, light self-hosting, or you’re excited to learn.

Experience level

We’re open to multiple levels, but this role is best for someone with strong hands-on Microsoft desktop + cloud experience and comfort working in enterprise-ish end-user environments.

Benefits

  • 401(k) retirement program

  • Health insurance

  • Paid time off

  • Your birthday off

Ready to apply?

If you want to work on modern workplace environments—cloud productivity, desktops, virtual desktops, and practical automation—apply today.

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